Frequently asked questions
What are Rohme boxers made from?
Rohme boxers are made from GOTS certified organic cotton, chosen for its softness, breathability and comfort against your skin.
What does GOTS certified mean?
GOTS (Global Organic Textile Standard) is one of the leading certifications for organic textiles. It covers the organic fibres used and sets strict environmental and social criteria throughout production.
Is the waistband made from cotton too?
Yes. The waistband is elastic but fully encased in GOTS certified organic cotton, so the elastic isn't directly against your skin.
Why choose organic cotton?
Organic cotton is naturally soft, breathable and comfortable. It also avoids many of the pesticides and synthetic inputs used in conventional cotton production.
What contamination precautions are in place?
Our GOTS certified organic cotton is handled under strict production standards designed to minimise contamination throughout the manufacturing process. Our products are also independently certified to ensure they meet the required standards.
What kinds of dyes are used?
We use dyes that comply with the requirements of the GOTS standard, which restricts harmful chemicals and substances throughout textile production.
How long does order processing take?
Orders are usually processed and dispatched within 1–2 working days. During busy periods, processing may take slightly longer.
What contamination precautions are in place?
Our GOTS certified organic cotton is handled under strict production standards designed to minimise contamination throughout the manufacturing process. Our products are also independently certified to ensure they meet the required standards.
How will I know when my order has shipped?
Once your order has been dispatched, you'll receive a shipping confirmation email containing your tracking information, where available.
What are the shipping rates for UK orders?
UK standard delivery is £2.99, with free delivery on orders of £70 or more.
What is your returns policy?
We offer a 99-day money-back guarantee. Within 99 days of purchase, you can return your items for a refund or exchange, no questions asked.
How do I return or exchange an item?
Email support@shoprohme.com with your order number and details of your request. We’ll review your request and, if approved, send you the return instructions. Please don’t send anything back without authorisation.
When will I receive my refund?
Once your return has been received and inspected, your refund will be processed within 7 working days to your original payment method. If the return is due to an error on our part, we’ll cover the return postage.