Shipping policy

Shipping Information (UK)

We ship to all of the United Kingdom using trusted courier partners such as Royal Mail, DPD, Evri, and other selected carriers.

Estimated delivery times & Shipping Rates:

United Kingdom
Standard Shipping: £2.99
Free Standard Shipping on orders £70.00 and over
Estimated Delivery Time: 2–3 business days (Mainland UK)

Your order will be shipped from the location that allows for the fastest possible delivery to your address.

United States
Standard International Shipping: £23.99
Estimated Delivery Time: 4–7 business days

European Union (27 countries)
Standard International Shipping: £13.99
Estimated Delivery Time: 10–14 business days

International (including UAE, Australia, Canada, and others)
Standard International Shipping: £23.99
Estimated Delivery Time: 10–14 business days

Failed or Missing Deliveries

If a parcel cannot be delivered due to circumstances outside our control—such as an incorrect or incomplete shipping address, no safe place available, or failure to collect the parcel from the courier—or if the delivery is refused, the parcel may be returned to us. In such cases, any additional shipping or return costs may be the responsibility of the customer.

Orders Marked as Delivered but Not Received

Please note that we do not offer refunds or replacements for orders that are confirmed as delivered by the courier. For this reason, we strongly recommend choosing a secure delivery address.

If your tracking shows your order as delivered but you have not received it, we suggest:

  • Checking with other members of your household or neighbours

  • Looking for a safe place designated by the courier

  • Contacting your local delivery depot or the courier directly

Couriers only mark parcels as delivered once they have been delivered to the address provided at checkout.

Tracking & Delivery Estimates

You will receive a shipping confirmation email with tracking details once your order has been dispatched—usually within 1–3 business days of placing your order (unless the item is a pre-order).

Please note that delivery dates and timeframes are estimates provided by the courier and cannot be guaranteed, as delivery is ultimately handled by the shipping provider.

If you need any assistance, you can always contact us at support@shoprohme.com