Refund policy
We make returns and exchanges easy.
Buy with confidence, we offer a 99 day money back guarantee. Within 99 days of purchase, return your items for a refund or exchange for a different size, no questions asked.
Returns Process
To request a return, please email support@shoprohme.com with the following details:
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Your order number
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A brief description of the issue
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Photos of any faulty or incorrect items
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Your full name and delivery address
We will review your request and, if approved, send you full return instructions along with a return slip.
Please do not send any items back without prior authorisation. Returns received without approval will not be accepted.
Refunds & Exchanges
We offer both refunds and exchanges, subject to product availability.
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Refund method: Refunds will be issued to the original payment method.
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Processing time: Once your return has been received and inspected, refunds will be processed within 7 working days. You will be notified by email once this is complete.
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Return postage: If the return is due to an error on our part, the item will be refunded in full.
Cancellation Policy
Orders may be cancelled before they are dispatched. Once an order has been shipped, it can no longer be cancelled — however, you may request a return if the item is eligible.
Non-Delivery Claims
If your order has not arrived, please contact us at support@shoprohme.com. We will investigate the issue with the courier to locate your parcel. If the parcel cannot be found, you may be eligible for a full refund or a replacement.
Return Address
The correct return address will be provided in your return authorisation email. Please do not send items back to the sender’s address, as this may delay or prevent your return from being processed.