Refund policy

We make returns and exchanges easy.

Buy with confidence, we offer a 99 day money back guarantee. Within 99 days of purchase, return your items for a refund or exchange for a different size, no questions asked.

Returns Process

To request a return, please email support@shoprohme.com with the following details:

  • Your order number

  • A brief description of the issue

  • Photos of any faulty or incorrect items

  • Your full name and delivery address

We will review your request and, if approved, send you full return instructions along with a return slip.

Returns are accepted by mail only. Please do not send any items back without prior authorisation. Returns received without approval will not be accepted.

Unless the return is due to an error on our part, customers are responsible for generating their own return label and covering the cost of return postage. If your item is faulty or incorrect, we will provide instructions for returning it and cover the return postage.

Refunds & Exchanges

We offer both refunds and exchanges, subject to product availability.

  • Refund method: Refunds will be issued to the original payment method.

  • Processing time: Once your return has been received and inspected, refunds will be processed within 7 working days. You will be notified by email once this is complete.

  • Return postage: If the return is due to an error on our part, the item will be refunded in full, including the cost of return postage.

  • Original shipping costs: Original shipping costs are non-refundable, unless the return is due to an error on our part.

Cancellation Policy

Orders may be cancelled before they are dispatched. To request a cancellation, please email support@shoprohme.com as soon as possible with your order number.

We cannot guarantee that cancellation requests received after an order has been dispatched can be stopped. Once an order has been shipped, it can no longer be cancelled — however, you may request a return if the item is eligible.

Non-Delivery Claims

If your order has not arrived, please contact us at support@shoprohme.com. We will investigate the issue with the courier to locate your parcel. If the parcel cannot be found, you may be eligible for a full refund or a replacement.

Items Not Eligible for Return

For hygiene reasons, underwear that has been worn or washed cannot be returned or exchanged.

Items must be returned in their original condition. We reserve the right to refuse returns that do not meet our return requirements.

Return Address

The correct return address will be provided in your return authorisation email. Please do not send items back to the sender’s address, as this may delay or prevent your return from being processed.